May 22, 2019
We’re answering all of your questions about shipping. Whether you need your books shipped to multiple locations, a fulfillment center, or Alaska and Hawaii, we’ve got you covered!
What are your shipping times?
In addition to “Rush” and “SuperRush” production times, we can also expedite your shipping. Check out the UPS shipping map below to see how long UPS Ground will take to get to you. If you need your books faster than that, you may want to select Next Day Air, 2nd Day Air, or 3-Day Select as your shipping method. We know the cost of expedited shipping can get expensive, so updating your production time (Rush or SuperRush) may be cheaper for you than to upgrade the shipping. We can help make sure that your books get delivered on time! Just give us a call but be sure to do it before you give final approval of your artwork and we’ll calculate exactly how to get your books on the day you need them.
Do you offer split shipping?
Yes, we can split ship your order. For instance, suppose you order 200 books, but want 50 to go to New York and the rest to go to California. No problem! On your online order form, you can enter multiple addresses and select the quantity of books going to each location. Since you'll have multiple "ship to" addresses, your shipping cost may be a little higher, so keep this in mind!
Do you ship outside the US?
We only ship to the US and Canada. We like to follow through on all of our orders, and a shipment to other countries can be difficult to track, expensive to ship, and hard to guarantee by a certain date. However, if you need your books shipped to a different country, we recommend that you coordinate a pickup of your books at our offices with your preferred carrier (UPS, FedEx, DHL, Post Office, etc.). We'll print, bind, package, and have your books ready for pickup!
Shipping to Canada:
Need to ship to Canada? No problem! Placing your order is the same - no special instructions. However, when shipping to Canada, there are two things to keep in mind:
How do you ship to Hawaii and Alaska?
For Hawaii and Alaska, we use USPS Priority mail. Since UPS costs are high to ship to these states, using USPS priority will greatly reduce your costs! If you are shipping to Alaska or Hawaii, customer service will adjust the order to USPS Priority when the order comes in. Simply mention you would like your shipping adjusted to USPS Priority mail in the “customer comments” section on your order form and customer service will take care of this when your order comes in. As always, feel free to call us after you place your order if you feel like following up.
What happens if my shipment is late?
We ship your books using UPS. While we love UPS and almost never run into shipping issues, delays in shipping can occur (especially during high-volume shipping times, such as December). We encourage you to always allow an extra day before your need-by date, if you can, to ensure your books are delivered on time during high-volume shipping times. Unfortunately, there's not a lot we can do once the package leaves our building, so when a delay does occur, we recommend that you contact UPS directly. Your tracking number should be listed in your exception notice but is also conveniently listed on your order details page on your account. UPS likely won't be able to speed up the package if it's delayed, but they can help you update the delivery to a different address if needed, or have the package held at a UPS hub so you can pick it up. You can use UPS’s “My Choice” feature to help streamline all of your incoming shipments. Membership is free, and you'll receive delivery alerts, and be able to authorize delivery without a signature, Hold for Will Call, Reschedule or Change delivery. Get complete information at www.ups.com/mychoice or you can call UPS at 800-PICK-UPS (800-742-5877). Be sure to have your tracking number handy!
What if Amazon is selling my books?
Amazon will provide shipping labels that you will send to us. Your books will then be sent to your designated Amazon fulfillment center.
Box size: 18 x 12 x 9 high
Materials used: Brown cardboard boxes, plastic shrink wrapping in groups of ~5 books (depends on your book size and thickness), brown paper packaging for extra security, 48 Hr Books packaging tape. (If you do not want the 48 Hr Books tape displayed on your boxes, simply request “blind shipping.” and we will use regular packaging tape without our logo.)
Individual shrink wrap: We can shrink wrap each book individually for an extra $1/book